Refunds & Cancellation Policy

We never want money to be a source of stress in a season of grief. Every journey starts with a free connection call, you can reschedule sessions with reasonable notice at no charge, and you have a legal 14-day cooling-off period after paying. If something isn't right, talk to us — we will always try to find a kind solution.

When you buy services online you have a statutory right, under the Consumer Contracts Regulations 2013, to cancel within 14 days of the day you pay, without giving a reason, and receive a full refund.

If you would like your sessions to begin within those 14 days, we will ask you to confirm that expressly when you book. If you then cancel inside the period, you are entitled to a refund minus a fair amount for support already provided — for Pelumi, sessions already held are deducted at the single-session rate shown on the Pelumi page; for Cherish, sessions already held are deducted at the per-session rate shown on the Cherish page (the group price spread across the paid sessions, since the final week is complimentary). If the full service has been completed at your request within the period, the right to cancel no longer applies.

• Need to move a session? Just tell us at least 24 hours in advance — rescheduling is free, as often as you genuinely need.
• If you cancel a single session with less than 24 hours' notice, or don't attend, that session may be counted as used. We know grief is unpredictable — tell us what happened and we will be fair.
• If you decide to stop a five-week journey after it has begun (outside the cooling-off period), we will refund the difference between what you paid and the sessions already held charged at the single-session rate shown on the Pelumi page.
• If we have to cancel a session, we will always offer you a new time, or a refund for that session if you prefer.

• Cancel any time before your group's first session and you will receive a full refund, whenever you paid.
• Once the group is under way, your statutory cooling-off right still applies if you paid within the last 14 days: you can cancel and receive a refund minus the sessions already held (see section 2). A future group place is always available as an alternative if you would prefer it — the choice is yours.
• Outside the cooling-off period, missed sessions can't generally be refunded or transferred once a group is under way — a small group works because the same people commit to the same weeks. But if serious circumstances take you away from a group, talk to us and we will do our best, including offering a place in a future group where we can.
• If we have to cancel or materially change a group (for example, a change of start date that doesn't work for you), you will be offered a full refund.

If you choose to give a gift or donation to support the ministry, it is given freely and is generally non-refundable. If a payment was made in error — the wrong amount, or a duplicate — contact us within 14 days and we will put it right.

Reach us through the contact form(or reply to any email from us) telling us what you'd like to do — no special form or wording is needed. We will confirm within a few days, and approved refunds are returned to your original payment method through Stripe, usually arriving within 5–10 working days.

If you prefer, you may use this model cancellation form (required wording under the Consumer Contracts Regulations 2013): “To Purpose in Pain: I hereby give notice that I cancel my contract for the supply of the following service — [your booking], ordered on [date], name — [your name], address — [your address], date — [today's date].” Send it through the contact form or by replying to any email from us.

Nothing in this policy affects your statutory rights as a consumer.